Support

MatFlex Support

Support resources for installation, activation, Windows display setup, media preparation and LED display project operation.

Installation Support

Guidance for installing MatFlex software on the workstation PC and preparing the operator environment.

Display Setup

Support for extended display mode, correct screen arrangement, scaling and output selection.

Media Preparation

Guidance for MP4 H.264 content, frame rate, bitrate and exact resolution preparation.

License Support

Help with Device ID, trial status, activation key and playback unlock workflow.

LED Controller Coordination

Guidance for matching MatFlex canvas, Windows output and LED controller mapping.

Project Handover

Operator training, content workflow explanation and customer release assistance.

Need Help?

Contact MatFlex support for installation or project setup.

Share the product name, workstation details, display resolution and issue description.